Refund policy

📦 Return & Refund Policy – Menoir Store

At Menoir Store, your satisfaction is our top priority. We stand behind the quality of every product we sell. If for any reason you’re not fully satisfied with your purchase, you have 30 days from the delivery date to request a return.

✅ Return Eligibility

To qualify for a return, please ensure:

  • The item is unused and in its original condition.

  • All packaging, tags, and labels are intact.

  • Proof of purchase (order confirmation or receipt) is provided.

📧 To start a return, simply email us at: support@menoir.com

⚠️ Please note: Returns sent without prior approval cannot be accepted.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or not as expected, please contact us within 48 hours of delivery.
We will send a replacement or issue a full refund immediately.

🚫 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened personal or baby care products

  • Customized or personalized items

  • Clearance or final-sale products

  • Perishable goods (e.g., nutrition items)

  • Hazardous materials (e.g., sprays or flammable products)

🔄 Exchanges

Want to exchange for another item?
The fastest way is to return the original product and place a new order once your refund is processed.

🇪🇺 EU Customers – Right of Withdrawal

If you’re based in the EU, you have a 14-day cooling-off period to return any unused item for a full refund — no explanation required.

Conditions:

  • Item must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

Once we receive and inspect your returned item, we’ll notify you via email.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Please note: Some banks or payment providers may take extra time to reflect the refund in your account.

❓ Haven’t received your refund after 15 business days?
Contact us at support@menoir.com